Frequently Asked Questions

Excuse My Routine is an online destination for discovering French pharmacy skincare and beauty products from recognised French brands. We make these products available to customers in selected international markets, with orders sourced and shipped from France.

Our products are sourced in France. We source the products included in our collection through established French retail and pharmacy channels.

Yes. Products are sourced in France through established retail and pharmacy channels.

We ship to the United States, Canada, Australia, Japan, South Korea and 26 countries of the European Union (all except France). You can check whether delivery is available to your country in your bag before checkout.

Your order first needs to be sourced and prepared in France before being shipped internationally. Delivery times therefore depend on both order preparation and the destination country. Once shipped, delivery takes 4 to 6 business days in the European Union and 7 to 13 business days to the United States, Canada, Australia, Japan and South Korea. You will receive tracking information when your order has been shipped.

Shipping costs are calculated based on your destination and the total weight of your order. The cost is shared between all the products in the same parcel, so the more products you order together, the lower the shipping cost per product. The applicable shipping cost is displayed in your bag before you complete your purchase.

Yes. Once your order has been shipped, you will receive tracking information so you can follow its journey.

It depends on your country. Orders to the European Union are not subject to customs duties. For the United States, import duties are prepaid by us and included in the prices shown. For Canada, Australia, Japan and South Korea, your local customs authority may charge import taxes, customs duties or other fees when the package arrives. These charges are not included in the price paid on our website and are the responsibility of the recipient.

Customs rules vary by country. We recommend checking the import rules applicable to beauty and skincare products in your country before placing an order.

Yes. The products in our collection are sourced in France from recognised French beauty brands.

If you already know what you're looking for, you can shop our products individually. If you'd rather discover several products together, our routines bring complementary French pharmacy beauty products into ready-to-shop combinations.

Our collection may evolve over time as we introduce additional French skincare and beauty products.

Returns are subject to our Returns & Refunds Policy. Please check the policy before placing your order, particularly for skincare and beauty products.

Please contact us as soon as possible with your order number and clear photographs of the package and products received. We will review the situation and help you with the next steps.

If you have a question about an order, product or delivery, please contact us through our Contact page.