Last updated: October 29, 2026
Withdrawal period (all customers)
You may return a product within 14 days of receiving your order, without giving any reason. For customers in the European Union, including France, this is a legal right (Article L221-18 of the French Consumer Code). Excuse My Routine applies the same 14-day period to customers in all other countries.
Conditions for a refund
The product must be returned unopened, unsealed, in its original intact packaging, together with proof of purchase. In accordance with Article L221-28 of the French Consumer Code, unsealed or opened cosmetic products cannot be accepted for return, for hygiene and health protection reasons.
How to return a product
Contact us at contact@excusemyroutine.com with your order number. We will provide instructions and the return address: 7 rue Félix Potin, 91290 Arpajon, France.
Return costs and refund
Return shipping costs, and any customs duties or fees on the returned parcel, are the customer's responsibility. We refund the full amount paid, including the initial delivery cost at the rate of the standard, least expensive delivery option offered, within 14 days of receiving the returned product, to the payment method used for the order. A parcel that does not reach us, or reaches us opened or damaged, cannot be refunded.
Damaged or defective product on arrival (all customers, regardless of country)
If a product arrives damaged or defective, contact us within 3 days of receipt at contact@excusemyroutine.com with photos of the product and packaging. We will arrange a free return and offer, at your preference, a refund or exchange.