From France to you.
All orders are shipped from France by La Poste (Delivengo Easy). Orders are prepared and shipped within 1 to 2 business days after payment confirmation, and a tracking number is sent by email as soon as your order ships. Shipping is calculated on the total weight of your order and shared between all the products in the same parcel, so ordering several products together lowers the shipping cost per product. Shipping is free for orders of €150 or more in products, to every destination we serve.
Where we deliver
The table below shows the countries we currently ship to and the estimated delivery time for each zone. Exact shipping cost is calculated automatically at checkout based on your destination and order weight.
| Zone | Countries | Estimated delivery |
|---|---|---|
| European Union | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 4 to 6 business days |
| International | United States, Canada, Australia, Japan, South Korea | 7 to 13 business days |
Delivery times shown are estimates and may vary by destination; they do not constitute a contractual commitment to deliver by a fixed date. Delivery times are counted from the day the parcel is handed to La Poste. We currently do not ship outside the countries listed above, including France.
Customs duties & import taxes
Orders to the European Union are shipped within the customs union, so no customs duties apply. For orders shipped outside the European Union, customs duties, taxes, or local import fees may be charged by the destination country's authorities.
Who pays these fees
For the United States, import duties are prepaid by us and already included in the prices shown, so you have nothing to pay on delivery. For Canada, Australia, Japan and South Korea, duties, taxes and local import fees are the customer's responsibility. They are not included in the order price shown at checkout and are non-refundable. We recommend checking the import rules applicable to beauty and skincare products in your country before placing an order.
Lost or damaged parcel in transit
If your parcel does not arrive or arrives damaged, contact us through our Contact page with your order number. We will take the necessary steps with the carrier and offer a reshipment or refund depending on the situation.